November 21, 2024
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Customer Service

Good Customer Service - Understanding its Importance Thumb

Good Customer Service: Understanding its Importance [Infographic]

Steve Hashman02 mins

Every business tries to deliver good customer service, but the standards of customer service from business to business can vary greatly. To ensure your employees provide good customer service, it has to be part of the company ethos. For example, if the managing director of a company doesn’t value customer service, how can you expect…

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Technical Support Offshore

Top Reasons Why To Outsource Your Tech Support

Ibn Tech05 mins

Online technical support is a quickly developing industry. Today, there are numerous companies that offer resolute, dependable and reasonable IT help to the customers. Tech support company being one of them, provides domestic clients as well as international businesses with top notch online and on-site tech support services. Today you can easily outsource your technical…

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Create Knowledge Base That Empowers Customers Embed Infographic

Simple Knowledge Base Can Improve Customer Experience Remarkably [Infographic]

Jeremy05 mins

How much can your customers learn from you before they even pick up the phone or click on the “send” button in their email program? That foundation of information is what’s known as a knowledge base. What it is depends on what products or services your business sells or provides. Perhaps you’re in a B2B…

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woman in store looking at computer

3 Types of Decision Process Used By Customers

Tim Scott05 mins

Each time a consumer buys goods or service, he uses the decision process. It may be used consciously or unconsciously. The consumer may use extended, limited or routine decision making depending upon the degree of search, level of prior experience, frequency of purchase, amount of perceived risk and time pressure. Extended consumer decision making Limited…

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Valentine's day retail top tips infographic thumb

Valentine’s Day Promotion & Inventory Ideas [Infographic]

Jeremy02 mins

Getting ready for the day of love? Retail space is filled with all the romantic gifting items and around Valentine’s day every retailer wants to be prepared for the surge in sales. More than sales this is also a great social occasion to reach out to people. A good Vday engagement could be the holy grail…

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Telemedicine game changer infographic Thumb

Delivering Healthcare Services Via Telemedicine [Infographic]

Tushar Jain02 mins

Telemedicine refers to the usage of telecommunication methods to provide healthcare and medical services remotely. The use of telemedicine has spread widely and is now becoming an integral part of the healthcare delivery experience. The underlying idea is to connect healthcare seekers with healthcare providers through appropriate technology solutions resulting in remote healthcare delivery experience….

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How to deliver excellent customer service Thumb

What Millennial Customers Want From Any Service [Infographic]

Jeremy12 mins

What generational group is driving big changes to virtually every aspect of our lives? It’s Millennials, that often-studied group of people born after 1980. They’re culturally and ethnically diverse, they have shorter attention spans than goldfish, and they form almost a quarter of the U.S. population. And while they’re much to differentiate them, there are…

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Dissecting patient centered care thumbnail

Dissecting Patient-Centered Care [Infographic]

Jeremy02 mins

The medical science has evolved in its treatment and cures but the aspect of patient care has also come a long way. As medical care industry expands, nursing has become more than just observing and monitoring the patient. Modern medical facilities give major stress on patient’s experience throughout the stay and even continued attention after…

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Food Truck Fans

People Listen To You When Customer Speaks For You

TLB bureau07 mins

Much of the brand marketing landscape today centers around consumer perception. Gone are the days when blatant advertising alone did the trick and people flocked to buy the latest novelty to please themselves. Actually, there is very little novelty factor left in products and services. Competition is both severe and simultaneous. The core aspect of…

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Cross device purchase thumbnail

How Cross-Device Customer Journey Mapping Works [Infographic]

Matt Zajechowski02 mins

When consumers see a product advertised online or on television they don’t often head to a website to buy the product right away. More often then not most consumers will do further research on the product before buying. Only 2% of customers buy on their first visit to a website. Because of the proliferation of…

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multi channel customer service

Enhance Multi-Channel Customer Service

Matt Zajechowski05 mins

Keeping your customers happy is a key facet of running a well-respected, profitable business. But how do your customers get in touch with you to let you know when they have a question about your product or service? Some customers may simply pick up the phone, while others may prefer to search your FAQ section…

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