What generational group is driving big changes to virtually every aspect of our lives? It’s Millennials, that often-studied group of people born after 1980. They’re culturally and ethnically diverse, they have shorter attention spans than goldfish, and they form almost a quarter of the U.S. population. And while they’re much to differentiate them, there are certain consistencies in this key group when it comes to customer service. For starters, social media forms the backbone of customer service relationships with Millennials. They’re using their devices, their live chatting, and they expect quick responses. By evaluating your customer service as it relates to Millennials, brands can better serve and cultivate this key group, and this graphic can help.
Submitted by Megan Wilson. Infographic source
Does your business knows well to deal with millennials? Did you find these customer service tips useful? Tell us about it in your comments below. If you have an interesting story like this, share it with us by submitting here
Jeremy
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