Reverse Logistics: The Cost of Customer Returns [Infographic]

Returns are an inevitable part of the retail process, there is absolutely no getting away from that fact. However it’s how the retailer deals with a return request is what will make the difference. Whether a retailer likes it or not, returns are a vital cog in the customer service process so it’s not something that can be ignored in any way. Training of staff on how to deal with returns is also vital and it’s also important that there is a clear policy in place for dealing with returns that everyone is familiar with and understands.

This infographic from the guys over at Storetraffic explains the whole returns process and how it impacts the retailer. Read some eye opening statistics; read about the reverse logistics process and its importance and also learn about the best way to deal with returns in terms of your staff. Check it out below.

Money backs and goods returns are an eventuality in retail ecommerce business. The main concern is how to retain the customer even after the returns. Let us know how you handle these requests as a business owner or if you have ever returned anything bought online. Leave us your comments below. Don’t forget to share this post.