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Customer Service – Why It REALLY Matters to Get It Right

James Duval12 years ago3 years ago12 mins

If the product you ordered never arrived – or when it did, it arrived broken – you’ll want to get in touch with that company ASAP and see a fast resolution, whether that’s your money back or a replacement product. But often it’s just not that simple. Pick up the phone and you’re likely to…

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Customer service
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Start Investing In Customer Service And Not Just On Advertising

Marty Huggins13 years ago3 years ago04 mins

Any business that wants long-term growth needs to treat its customers with the highest level of respect. This does not necessarily mean that the “customer is always right” mantra comes into play here. Instead, your customer base simply needs to feel that you care about their well being. The problem here is that many businesses…

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From Search Engines to LLMs: How internet is changing and what it means for you

Image describes the transformation from search engine to AI agents

Retails push for “AI Shopping”– How Carrefour could be reshaping customer experience

A new trend in the AI assisted ecommerce shopping is taking over retail

The Measurement Trap – Why Anthropic’s AI Labor Report Misses the Human Core

The Measurement Trap – Why Anthropic’s AI Labor Report Misses the Human Core

The Low-Trust Economy: Branding in an Age of Moral Reckoning

The Low-Trust Economy: Branding in an Age of Moral Reckoning

The Triple Whammy: Local Businesses Navigating a Fragmented World

The Triple Whammy: Local Businesses Navigating a Fragmented World

National Startup Day: India’s Innovation-Driven Growth Story

National Startup Day: India’s Innovation-Driven Growth Story
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From Search Engines to LLMs: How internet is changing and what it means for you

Image describes the transformation from search engine to AI agents

Artificial Intelligence is steadily replacing the traditional search engine as the primary gateway to the internet. For nearly two decades, the internet experience revolved around…

Retails push for “AI Shopping”– How Carrefour could be reshaping customer experience

A new trend in the AI assisted ecommerce shopping is taking over retail

The quiet rollout of AI-powered retail experiences by companies like Carrefour signals something much bigger than a simple tech experiment. While it hasn’t generated the…

The Measurement Trap – Why Anthropic’s AI Labor Report Misses the Human Core

The Measurement Trap – Why Anthropic’s AI Labor Report Misses the Human Core

Critical Analysis: Anthropic’s “Labor Market Impacts of AI” – Beyond the Observed Exposure The recent research published by Anthropic, “Labor market impacts of AI: A…

The Low-Trust Economy: Branding in an Age of Moral Reckoning

The Low-Trust Economy: Branding in an Age of Moral Reckoning

New study published by Pew Research reveal ‘Morality’ plays which may have major impact on brand marketing in cultural context. The recent Pew Research Center…

The Triple Whammy: Local Businesses Navigating a Fragmented World

The Triple Whammy: Local Businesses Navigating a Fragmented World

As we navigate the early months of 2026, the global economic landscape resembles a high-stakes obstacle course. What began years ago as isolated tariff disputes…

National Startup Day: India’s Innovation-Driven Growth Story

National Startup Day: India’s Innovation-Driven Growth Story

On this 16th January, India celebrated its National Startup Day. This year the event carried a special weight. Although this comes every year, this is…

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